All exchange and return items must be returned to our warehouse within 30 days from the date of delivery. Returns are strictly reimbursable in store credit terms only.
What items are eligible for exchange and return?
- All items are eligible for exchange and return except for items under Sale, Innerwear and Accessories category.
- Incorrect or defective items are eligible for exchange and return.
- Items must be in its original condition - tag intact, unworn, unwashed and unaltered.
- All returns which do not meet the above-mentioned criteria will be strictly declined.
How to exchange and return?
- Kindly submit your return request here.
- You may choose to either request for:
- Exchange to any item of the same value
- Refund in store credit terms only
- Once submitted, our team will review your return request within 3 working days.
- Upon approval of your return request, you are required to mail the item back to us within 7 days to our warehouse. You may mail the item via the following options:
Empire City Damansara,
Damansara Perdana, Jalan Damansara,
47820 Petaling Jaya,
Please include the order slip in your return parcel to us. Any unclaimed parcels will not be returned.
- Upon receiving the item, our team will process the exchange or return within 3 working days.
- If the selected exchanged item is out of stock, a refund in store credits will be automatically processed for you.
- For refund in store credits, our team will email you the store credit details within 3 working days.
Note: Shipping costs for items returned to us are not reimbursable, except for incorrect or defect items. We recommend parcels to be sent via registered mail, to ensure the parcel does not go missing. We are not liable for any missing parcels which are sent to us.