Shipping & Tracking

  1. Where do you ship to?
    We ship worldwide! If your country is not in the list below and you are keen to order from us, please write to us at customer@loveknotlabel.com and we will work something out for you!
  1. How much are the shipping fees?
    We offer free shipping to anywhere in Malaysia for orders above RM100. For orders below RM100, it will be RM8 flat rate to anywhere in Malaysia.
    For the other countries, please refer to the table below:

COUNTRY

FLAT RATE
Singapore RM30
Brunei RM100
Hong Kong RM100
Australia RM120
United Kingdom RM120
  1. How long does delivery take?
    We will ship your order out the next day once payment is made. If your order contains a backorder item, we will mail your order when the backorder item arrives.

For delivery durations, please refer to the table below:

REGION

COURIER SERVICE

DURATION

West Malaysia

PICKUPP (Klang Valley only)

POSLAJU (other parts of Malaysia)

1 to 2 working days
East Malaysia

2 to 3 working days

 

COUNTRY

COURIER SERVICE

DURATION
Brunei
Singapore
Hong Kong
Australia
United Kingdom
Rest of the World
    		 ADS 7 to 10 working days
    1. Which address should I ship my order to?

      If you are at work, it would be advisable to ship to your office address because postal services operate between 8:30am to 8pm on weekdays and 8:30am to 5pm on Saturdays.

      If no one is physically able to collect your parcel on delivery after two attempts, your parcel will either be sent back to us.

    2. What if I want to pick up my parcel myself?

      If your parcel is urgent and would like to pick up your order, kindly drop us an email at customer@loveknotlabel.com to arrange with our team. 
    3. Are the items in my cart reserved exclusively for me?

      Unfortunately not. Until you proceed to checkout and make payment, that item will be available to other buyers. Our items are available in limited quantities, so an item may sell out before you checkout. 
    4. Will my parcel be charged customs and import charges?

      All taxes, duties and customs fees are the responsibility of the recipient of the package. These charges vary widely from country to country hence we are unable to advise what the cost would be. Love Knot has no control over the fees imposed and hence are unable to reimburse the amount.