Placing an Order

  1. How do I place an order?
    1.  Register as a Love Knot member by clicking here.
    2. Shop around our online store! If you are looking for something specific, use the search function to help you, otherwise you can browse by category under ‘Shop All’.
    3. Once you have found the item you like, select your size and/or quantity and ‘Add to Cart’.
    4. You can either ‘Continue Shopping’ or proceed to check out by clicking on ‘Check Out’.
    5. If you have any specific requests (e.g. including a birthday wish for a friend), please ‘Add Notes to Order’ and we will work out something for you!
    6. If you have a discount code that you would like to use, key it in before checking out.

Have fun shopping in our online store! :) 

  1. What if I need my order urgently?
    We offer Same Day Delivery in Klang Valley, at a small fee of RM15. However, orders must be placed before 12pm for it to be delivered on the same day!
  1. I can’t seem to checkout my cart. What is wrong?
    Likely it is because we have ran out of stock for a particular item that you have added to your cart previously. To resolve this, click ‘Update Cart’ and item(s) which are out of stock will be removed from your card. If you face any further issues, please write to us at customer@loveknotlabel.com.
  1. Can I cancel my order?
    Yes, you can! But please drop us an email at customer@loveknotlabel.com as soon as possible so that we do not pack and ship your order! If the order has been shipped, we would need you to return the items in an unused condition and you will be refunded in the form of store credit.
  1. How do I add an order after checking out?
    You will have to place a new order. Sorry!
  1. Do you restock items?
    Yes, for most popular items we do try our best to restock them! However, we try not to restock too much to keep the item exclusive. Look out for our announcements on Instagram or Facebook on restocks!