Rewards

Love Knotters Circle

  1. What is Love Knotters Circle?

It is a rewards program, exclusive for Love Knot customers! Join our circle today and earn exclusive rewards!

  1. What are Knots?

Knots are like rewards or loyalty points. Every RM spent in our store will entitle you with 1 Knot. The more Knots you accumulate, the more discounts you can get off your next order with us!

  1. How do I view my account?

Look for a shopping icon on the bottom right of your screen! Click on it and log in with your usual Love Knot credentials. If you do not have an account with us, then create one!

  1. How do I redeem my Knots?

To use your Knots, simply go to ‘Rewards’ and select a reward you would like to redeem. Once redeemed, you will receive a discount code for your next order!

  1. Do Knots expire?

No, they have no expiry date and can be used for purchase of any item on the website.

  1. Are Knots transferable/ refundable?

No, unfortunately Reward Points are non-transferable and non-refundable.

  1. Oh no, my Knots are missing!

Kindly contact our customer service team at customer@loveknotlabel.com and we will help you rectify it!

  1. How do I apply my discount?

You may enter the discount code in the ‘Discount’ field on the checkout page. Please make sure that you are logged into your account when applying the code.

  1. Are there any terms & conditions for the discounts redeemed?

It is available for registered members only and applicable once only in a single receipt.

Discount codes cannot be combined and are not exchangeable for cash.

Love Knot has the rights to amend their terms & conditions at any time.

  1. Can I return & exchange items that I have purchased with the discounts redeemed?

Yes you may, but we will only exchange or return the value of the item after discount. If you have any questions, please write to us at customer@loveknotlabel.com!

  1. Will I be refunded in Knots if I return an item that I purchased with the discounts redeemed?

Unfortunately, Knots are non-refundable as it has been utilized for your prior purchase.